Shpping, Return & Refund Policy
The returned goods/products will be checked with the receipt together and the goods should be in good condition. The packaging should also be in original condition in the original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund. EcoQuote will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will receive their refund within 3 business days after the confirmation.
Please return your purchase to the following address:
Eco Quote Enterprise
13, Jalan BPP 1/6,
Bandar Putra Permai,
43300 Seri Kembangan,
Selangor Darul Ehsan,
Please contact us at firstname.lastname@example.org or +6012-3598008 if you have any questions or doubts.
ESTIMATED SHIPPING TIMES
Malaysia: 2-3 business days
North America: 6-11 business days
Europe: 6-11 business days
Australia, New Zealand and Oceania: 6-11 business days
Asia Pacific: 6-11 business days
Latin America and the Caribbean: 6-11 business days
North Africa and the Middle East: 6-11 business days
I’ll do my best to meet these shipping estimates, but can’t guarantee them. Actual delivery time will depend on best effort and the shipping method you choose
CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
RETURNS & EXCHANGES
WE GLADLY ACCEPT RETURNS AND EXCHANGES
Contact us within: 7 days of delivery
Ship items back within: 30 days of delivery
WE DON’T ACCEPT CANCELLATIONS
But please contact us if you have any problems with your order.
THE FOLLOWING ITEMS CAN’T BE RETURNED OR EXCHANGED
Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
CONDITIONS OF RETURN
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.